At KUST Ceramics, we aim to make your shopping experience simple and clear.

Payment

All orders are paid online via the Hutko payment service during checkout.

Once your payment is successfully completed, you will receive an order confirmation.

Shipping

Orders are shipped via Ukrposhta within 3 business days from the date of purchase.

Each ceramic piece is packed with great care to ensure safe delivery.

Refunds

Refunds may be issued in the following cases:

• if the order has not been shipped;
• if the item was damaged during delivery;
• in other cases provided by applicable law.

If your item arrives damaged, please contact us as soon as possible and provide:

• photos of the damaged item;
• photos of the packaging;
• a photo of the shipping label.

After reviewing your request, we will offer an appropriate solution, including a refund or replacement if applicable.

Important Note

As most pieces are handmade, slight variations in shape, texture, or glaze are not considered defects, but part of the unique character of each ceramic work.